Customer Relationship Management
Customer Relationship Management (CRM) Software Solutions
Hermitage offers leading CRM software solutions
from Microsoft Dynamics and Sage that allow companies to
market, sell to, and care for customers more quickly and effectively.
Microsoft Dynamics CRM
Find, win, and grow profitable customer relationships through integrated sales, marketing, and customer service features.
Microsoft Dynamics CRM Online
Improve marketing, sales and customer service interactions with powerful CRM software accessed over the Internet.
Deliver exceptional and personalized customer service consistently
Increase customer revenue share and identify new revenue opportunities
Share information and accelerate sales through on-going productivity improvements
Achieve significant cost savings by reducing your opportunity cost, cost-of-sale, cost of your marketing leads, and administration costs.
Microsoft Dynamic CRM
Hermitage helps businesses of all sizes to find, win, and grow profitable customer relationships using Microsoft Dynamics CRM.
This full customer relationship management (CRM) suite with marketing, sales, and customer service capabilities is familiar, flexible, and easy to use. Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business. By providing a unified view of customer information and interactions, Microsoft Dynamics CRM enables organizations to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service.
Generate Demand Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytic’s to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
Close deals fastEnable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
Deliver Response Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.
Microsoft Dynamic CRM Online
Organizations looking for technology to improve their customer relationship management are often hampered by lengthy and costly implementations, inflexible software, and poor user adoption.
Hermitage can help organizations get up and running quickly and cost-effectively with Microsoft Dynamics CRM Online. This easy-to-use CRM software is delivered over the Internet and is flexible enough to meet the unique needs of any business.
Microsoft Dynamics CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales, and service solutions within a familiar Microsoft® Office Outlook® interface to ensure rapid user adoption and fast results.