Microsoft Dynamic CRM

Microsoft Dynamics CRM

Hermitage helps businesses of all sizes to find, win, and grow profitable customer relationships using Microsoft Dynamics CRM.

This full customer relationship management (CRM) suite with marketing, sales, and customer service capabilities is familiar, flexible, and easy to use. Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes across an entire business. By providing a unified view of customer information and interactions, Microsoft Dynamics CRM enables organizations to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service.


Generate Demand

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

Close deals fast

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

Customer Service:
Deliver Response

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.

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